Terms of Use
The following terms are the terms of a legal agreement between you and CARAD S.A. By accessing, visiting or using this website (web site), you represent that you have read, understood and agreed to be bound by these terms, and that you will comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this website.
CARAD S.A. has the right under applicable law to revise these Terms of Use and any other information contained in this website at any time, without notice to you, by updating this information. In addition, CARAD S.A. may make improvements or changes in the products and services described in this website at any time without notice.
General
This website contains proprietary notices and copyright information, the terms of which must be respected. See the page entitled “Copyright” for more information.
Specific disclaimers
No promise or guarantee is made that the information on this website is correct, up-to-date or complete, and this website may contain technical inaccuracies or typographical errors. CARAND S.A. assumes no responsibility to the fullest extent permitted by law (and expressly disclaims any responsibility) to update the content of this website so that the information is always up to date or to ensure the accuracy or completeness of the information communicated. Accordingly, you should confirm the accuracy and completeness of the information communicated before making any decision regarding any services, products or other matters described on this website. This disclaimer does not apply to the information and data required by law to be provided with reasonable accuracy in the event of conducting e-commerce activities.
CARAD S.A. does not guarantee that any reported problem will be resolved by CARAD S.A., even if CARAD S.A. chooses to provide information in order to address a problem.
Confidential information
CARAD S.A. does not wish to receive information from you that is of a confidential or proprietary nature through its website. Please note that any information or material sent to CARAD S.A. will be considered NON-CONFIDENTIAL to the fullest extent permitted by law. By sending CARAD S.A. any information or materials, you grant CARAD S.A. an unrestricted, irrevocable license to copy, reproduce, publish, upload to a server, transmit, broadcast, distribute, publicly display, perform or modify such information or materials, and to create derivative works from such information or materials or otherwise freely use such information or materials. You also agree that CARAD S.A. is free to use any ideas, concepts, know-how or techniques that you send us for any purpose whatsoever to the fullest extent permitted by law. However, we will not publish your name or otherwise disclose that you have submitted material or other information to us unless.
The handling of information from which the identity of persons you send to KARAD S.A. in order to receive products or services may be derived will be handled in accordance with the company’s privacy policy. Please go to the page titled “Privacy” for information on CARAND S.A.’s privacy policy.
Business relations
This website may provide links or references to websites or other sources other than those of CARAD S.A. CARAD S.A. makes no representations, warranties or other commitments with respect to any third party websites or other sources that may be referenced, accessed or linked from the CARAD S.A. website.The existence of a link to a non-CARAD S.A. website does not imply that CARAD S.A. endorses the content or use of that website or the company or organization to which it belongs. In addition, CARAD S.A. is not a party to and is not responsible for any transactions you enter into with third parties, even if you have been made aware of the existence of such third parties (or have used an interface to such third parties) through the CARAD S.A. website.Accordingly, you acknowledge and agree that CARAD S.A. is not responsible for the availability of such external sites or resources and is not responsible for any content, services, products or other materials on or available from such sites or resources.
When you access a non-CARAD S.A. website, please understand that it is independent from CARAD S.A. and that CARAD S.A. has no control over the content on that website. It is up to you to take the necessary precautions to protect yourself from viruses, worms, Trojan horses and other potentially harmful programs and to protect your information in the manner you deem most appropriate.
Links to this website.
Any links to this website must be approved in writing by CARAD S.A, except that CARAD S.A. grants consent for links where the link and the pages activated by the link (a) do not create frames around any page on this website or use other techniques that alter in any way the visual presentation and appearance of any content on this website, (b) do not constitute a false representation of your relationship with CARAD S.A, (c) do not imply that CARAD S.A. accepts or endorses you, your website or the services or products you offer; and (d) do not provide false or misleading impressions about CARAD S.A. or otherwise damage the goodwill/reputation of CARAD S.A.E. A further condition of your permission to link to this website is that you agree that CARAD S.A. has the right to terminate at any time, in its sole discretion, the permission granted to you to link to this website. In such event, you agree to immediately remove any links to this website.
Declaration of disclaimer of warranty
Your use of this website is entirely at your own risk. Any materials, information, products and services are provided “as is”, without warranties of any kind. CARAND S.A. expressly disclaims, to the fullest extent permitted by law, all express, implied, statutory warranties and any other warranties or representations, including, but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement of intellectual and other property rights. Without limitation, CARAND S.A. makes no warranty that the operation of this website will be uninterrupted, timely, secure or error-free.
You understand and agree that if you download or otherwise obtain any materials, information, products, software, programs or services, you do so at your sole discretion and at your own risk and that you will be solely responsible for any damages that may occur, including loss of data or damage to your computer system.
Some jurisdictions do not allow the exclusion of warranties and therefore the above exclusions may not apply to you.
Limitation of liability
Under no circumstances will CARAD S.A. will not be liable to anyone or for any direct, indirect, incidental, consequential, special or punitive damages of any kind (including moral damages) related to or arising from this website or from any use of this website, or from any website or other source to which there is an interface, reference or accessibility from this website, or to use, download or access any materials, information, products or services, including, but not limited to, any lost profits, business interruption, lost savings or loss of programs or other data, even if CARAD A.B.E.E. has been expressly informed of the possibility of such losses. This exclusion and disclaimer of liability applies to all causes of action, whether based on contract, warranty, tort or any other legal basis.
Payment methods for online shopping
The customer can choose between three payment methods to complete the order:
– Deposit in a bank account
– Paypal
– Πιστωτική κάρτα (VISA, MasterCard, VisaElectron, Maestro, American Express)
Deposit in a bank account:
The customer can make a deposit to any of the following bank accounts. For the order to be valid, the deposit must be made within two days of completing the order form.
Bank | IBAN |
Eurobank EFG | GR78 0260 2010 0009 6020 1115 767 |
Pireaus Bank | GR83 0172 1050 0051 0501 7272 246 |
Alpha Bank | GR75 0140 1440 1440 0200 2004 700 |
National Bank of Greece | GR53 0110 1900 0000 1904 7151 527 |
Product delivery : Pick up from store / Shipping to the place of the customer’s choice.
The processing of orders received from the website of CARAD S.A. is carried out from Monday to Friday, 09:00 – 16:00. The processing of orders submitted on Saturday, Sunday or holidays is carried out on the next working day.
Delivery costs
If the customer chooses to pick up from the store, no additional costs are charged.
In the event that the customer chooses to pick up at the physical store of KARAD SA, he will be informed when the order is ready for pick up (confirmation of pick up). The customer is obliged to receive his order within 10 days of receiving the relevant notification of receipt. To receive the order, the customer will present the order confirmation as well as an official identification document (such as a national ID card, passport or driver’s license). If the customer is unable to receive his order himself, but wishes to authorize a third party, then he must send an electronic message to KARAND SA. stating the details of the person who will receive and provide the third person, who will likewise bring an official identity document, and a special authorization to receive the specific order legally recognized by KEP or police or other authority. If the customer has chosen to pay for his order with a credit card, he will simultaneously show his credit card with which he makes the purchase. It is pointed out that after receiving the products, the risk passes to the customer, he must check the products he receives upon receipt, as with his signature upon receipt, he confirms that he received the products of his order correctly. If the customer does not receive the product within 10 days of receiving the notification for collection, CARAND SA. reserves the right to withdraw from the sale. In such a case, the customer will receive a credit note equal in value to the sale price, which will be paid by KARAND SA. in the same way as the customer chose to pay the price.
If a customer chooses shipping to a place of his choice, he is charged with the shipping costs. The exact amount is indicated each time on the order form. Shipping is free of charge if the total amount of the order is over 150€.
The delivery time is estimated at 1 working day for Athens, 1-2 working days for other urban centres and 1-3 working days for inaccessible areas. The delivery time may be affected by the payment method chosen by the customer (e.g. the time of completion and appearance of the bank transfer may vary depending on the bank (usually 2-3 working days). delivery of products takes place at the external entrance of the place of dispatch (e.g. entrance of a block of flats).
In the case that the product is sent to the place chosen by the customer, the product is delivered to an external partner for transport and delivery to the customer and the customer is informed electronically that the product is ready to be shipped. Shipping costs are calculated based on the customer’s order. Any incorrect registration on behalf of the customer and therefore incorrect calculation of shipping costs is not borne by CARAD SA, but by the customer. It is pointed out that the customer can choose the transport with his own means and expenses, however then the products are transported at his own risk. The shipping partner will contact the customer by phone within the same or next business day from the electronic notification of the shipment, in order to arrange the exact delivery time. To pick up the order, the customer will show the external carrier partner the order confirmation, as well as an official identification document (such as a national ID card, passport or driver’s license). If the customer is unable to receive his order himself, but wishes to authorize a third party, then he must send an electronic message to CARAD SA. stating the details of the person who will receive and provide the third person, who will likewise bring an official identity document and a special authorization to receive the specific order legally considered by KEP or police or other authority. If the customer has chosen to pay for his order with a credit card, he will simultaneously show his credit card with which he makes the purchase. It is pointed out that after the delivery of the products, the risk passes to the customer, he must check the products he receives upon receipt, as with his signature upon receipt, he confirms that he has correctly received the products of his order. If the customer does not receive the product after receiving the notification to send and despite the relevant notification from the carrier, CARAD SA. reserves the right to withdraw from the sale. In such a case, the customer will receive a credit note equal in value to the sale price, which will be paid by CARAD SA. in the same way as the customer paid the price.
Under no circumstances may delivery or receipt be made to or by a minor, nor upon authorization. CARAD S.A. expressly reserves all rights, including the right to consider the sale void or to withdraw from it.
For your best possible service you can contact CARAD S.A. at the following telephone number: 210 4212360.
Cancellation of order / reservation
The customer can request cancellation of the order / reservation:
– By email to esales@carad.gr indicating the details and the number of the order
– By phone: 210 4212360 & 210 4212370
In case the cancellation is made in time and the order has not been invoiced and executed, a confirmation is sent to the customer and there is no charge.
If CARAD S.A. has already received the amount of the order, it must within 14 calendar days deliver to the customer a credit note of equal value to the price of the sale, which will be settled in the same way in which the customer made the payment of the price, unless otherwise agreed.
If a payment order has been given by the client, but the money has not been received by CARAD S.A. (e.g. in the case of a credit card debit order, when the bank has not yet paid the amount to the company), CARAD S.A. is obliged within 14 calendar days to take all necessary actions to the competent body to notify the cancellation of the order and the mandatory refund of the amount charged to the client. In this way, CARAD S.A. is deemed to have fulfilled its obligations to the customer in accordance with the law and bears no responsibility with regard to the time of reimbursement or set-off of any relevant charge.
In case the order has been executed and is either in the shipping process, or at the place indicated during the order, then the customer should follow the procedure described in the next section: Right of withdrawal / Return of product.
Right of withdrawal / Product return
If the consumer customer is a natural person and carries out a purchase transaction for his/her personal use and not for the service of his/her personal activity (commercial, business, craft or liberal profession), then he/she is entitled to withdraw from the sale within 14 calendar days, starting from the time of delivery of the product (to the customer or to the carrier indicated by the latter), returning the product in its original state, bearing the return costs and any reduction in the value of the goods.
Instructions regarding the exercise of the right of withdrawal
Right of withdrawal from distance contracts under Law 2251/1994 as amended by KYA Z1-891/2013.
The customer is entitled to withdraw from the distance sale exclusively within a period of 14 calendar days, returning the product in its original condition. This right starts from the day of receipt and not before the delivery of the products. The dispatch within 14 calendar days of the clear declaration of withdrawal or the dispatch of the products will be considered sufficient for the timely exercise of the right of withdrawal.
The declaration must be sent in writing in one of the following ways:
– By registered letter to “CARAD S.A.” 5 Falirou 5, 185 43, Piraeus
• Με email στην ηλεκτρονική διεύθυνση: esales@carad.gr
– By fax to: 210 4200036
Alternatively, you can contact CARAD S.A. by telephone at: 210 4212360.
If the right of withdrawal is exercised in any of the ways described above, you will receive a confirmation of receipt of the exercised right of withdrawal. The products will be returned at the customer’s expense. The customer may also return the product personally to CARAD S.A., at the address: 5 Falirou Street, 18543 Piraeus.
Consequences of withdrawal
If the right of withdrawal is validly exercised, any reduction in the value of the goods shall be compensated in money only if and to the extent that it is due to the handling of the product in a way that goes beyond the normal examination of the products in a manner other than that necessary to ascertain the nature, characteristics and functioning of the product. Normal examination and handling of the product for the purpose of ascertaining the nature, characteristics and functioning of the product means the examination of the goods concerned, as may be carried out in the manner customary in a physical shop.
If the right of withdrawal is validly exercised, any reduction in the value of the goods shall be compensated in money only if and to the extent that it is due to the handling of the product in a way that goes beyond the normal examination of the products in a manner other than that necessary to ascertain the nature, characteristics and functioning of the product.
The right of withdrawal does not apply:
– In cases where the goods have been received from the physical shop, as the sale is not considered to have been made at a distance.
– In cases where the products have been used. Use of a product constitutes e.g.: installation (e.g. air conditioners), commissioning (e.g. refrigerators, washing machines/ dishwashers).
– In cases where the products delivered are not suitable for return once unpacked for health protection or hygiene reasons (e.g. personal care products, shavers or depilatories, etc.).
– In cases of provision of services, after the service has been fully provided, since the consumer has already acknowledged at the time of ordering that he loses the right of withdrawal if the contract is fully performed.
Reduction in product value
The consumer should handle any product he receives in the same way he would handle and examine it in a physical store, in order to ascertain its nature, characteristics and function. Handling of a product which is different from the above description will not be accepted. Consequently, the consumer may be liable for a reduction in the value of a product if the handling he has done to it exceeds the acceptable measure, e.g:
– Products that are returned without packaging or with damaged packaging, but with complete accessories and accompanying documents, will be subject to a reduction in the returned value of up to 15%.
– Products which have used their accessories will be subject to a reduction in the refundable value of up to 20%.
In the event of a valid exercise of the right of withdrawal and provided that the product has been returned to CARAD S.A., the customer will receive a credit note of equal value to the price of the sale, which will be paid by CARAD S.A. in the same manner in which the customer made the payment of the price, unless otherwise agreed with the customer, without culpable or unjustified delay. It is expressly agreed and the customer already provides his irrevocable instruction and consent to this, CARAD S.A. is entitled to deduct from the returned amount the return costs, which are borne by the customer as well as any compensation in case of destruction, damage or damage to the product or reduction in the value of the product due to the customer’s actions. CARAD S.A. is in any case entitled to claim in any legal way any amount that was damaged (indicatively, either in respect of return costs or destruction, damage or damage, impairment of the value of the product, etc.).